IT Service Desk Engineer Apprentice

Are you passionate about tech and ready to kickstart your career in IT? We''re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK.No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic.About the role:You''ll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you''ll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you''ll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement.Responsibilities:Provide 1st and 2nd line IT support to customers, remotely and on-siteDiagnose and resolve hardware and software issues, including Windows and Mac operating systemsRespond to IT requests within agreed SLA timeframesInstall and configure IT equipment in office, remote, and on-site environmentsSet up user accounts, email addresses, and groupsMaintain accurate documentation of processes, configurations, and critical informationSupport upgrades of IT hardware and softwareTroubleshoot printers, copiers, and scannersCommunicate clearly with ..... full job details .....