IT Service Desk

IT Service Desk Analyst - Fareham 3 days / 2 days remote - up to 42,500 plus benefits Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service? We''re looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You''ll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience. Key ResponsibilitiesProvide first-line IT support via phone, email, self-service portal and in person.Log, prioritise and manage incidents and service requests within the ITSM system.Diagnose and resolve hardware, software, desktop, laptop and mobile device issues.Escalate complex incidents where required and keep users informed throughoutWork closely with wider IT teams to ensure timely resolution of issues.Support users within a global, highly virtualised environment.Participate in an out-of-hours support rota.What You''ll BringPrevious experience in an IT Service Desk, Helpdesk or Desktop Support role.Strong troubleshooting skills across hardware, software, and end-user devices.Excellent customer service and communication skills.Experience working with ITSM tools and incident management processes.Ability to prioritise workloads and perform effectively in a fast-paced environment.Degree, IT qualification or equivalent ..... full job details .....