IT Service Desk Apprentice

Start your career in IT Support with Dover District Council! You will deliver first and second line technology support for the Council. First line will be through a service desk function and second line through investigation, use of tools, and detailed knowledge. Responsibilities: Ensuring availability of services to staff, councillors and residents Setup, securing, deployment and support of endpoint devices (laptops, desktops, mobile phones/tablets) Keeping assets up-to-date on systems such as equipment register, Intune Supporting line of business applications Keeping software on endpoint devices up-to-date, prioritising updates to software versions with known vulnerabilities Troubleshooting and resolving issues on endpoints, servers, audio video equipment, telephony and other technology used by staff and Councillors Log and keep support tickets up-to-date. Creating knowledge articles to share knowledge with other support staff when needed Implementing IT changes that have been approved via change control process Keep databases of software and assets up-to-date Proactively monitoring consoles in Microsoft 365, in an attempt to resolve issues early Creating, configuring and removing user accounts and attributed systems such as telephony Administer databases, including SQL and Oracle Desirable skills: Basic understanding of information technology principles, including computer hardware, software, mobile devices, networking and cloud-based services ..... full job details .....