IT Service Desk Apprentice

About Prolinx:Prolinx, The Secure Sovereign Company, established in 1997, is a British owned SME with assured UK sovereign data centres. We are industry leading experts at delivering innovative cloud solutions to Defence, National Security, Government, Academia and Industry and their partners where seamless connectivity and collaboration is the key to enabling secure data driven success.About the role:We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.Responsibilities:Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system.Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness.Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting.Communicate with end-users to update them on the status of open issues and provide ..... full job details .....