IT Service Desk and Workplace Team Lead

IT Service Desk and Workplace Team LeadSanderson Recruitment - Full TimeClifton, Bristol (Hybrid)Sanderson is looking for an experienced IT Service Desk and Workplace Team Lead to join our IT team. If you''re technically strong, people-focused, and thrive in a fast-paced environment, this role could be ideal for you.The OpportunityLead the day-to-day running of the IT Service DeskDeliver high-quality end-user support across the businessManage and develop service desk staffSupport IT projects and contribute to process improvementsEnsure systems and services meet security and compliance standardsWork closely with colleagues across the business to understand and deliver requirementsWhat You''ll Be DoingManaging incident resolution and service requestsOverseeing device builds, troubleshooting, repairs, and lifecycle managementMaintaining IT systems, documentation, and audit requirementsLiaising with vendors and internal stakeholdersEnsuring adherence to Information Security standardsSupporting wider business needs based on team prioritiesWho You Are2+ years'' experience leading an IT team5+ years'' hands-on technical experienceStrong knowledge of Microsoft applications, Intune, and device buildsITIL qualified; Azure/Workplace certifications desirableExcellent communication and analytical skillsStrong attention to detail and confident decision-makingAble to work independently and collaborativelySalary and Working PatternCompetitive salaryHybrid working: 60% Bristol office, 40% ..... full job details .....