IT Service Desk and Field Engineer

Are you an IT Support Technician with MSP experience who enjoys solving problems, talking to customers and making technology work for them? We''re recruiting an IT Support Technician (Helpdesk with occasional Field Work) to join a friendly, growing service desk team. This is an office- and field-based, hands-on, customer-facing role where you''ll provide first- and second-line support and have the opportunity to develop your technical skills across Microsoft 365, cyber security, cloud services and more. As an IT Field and Help Desk Support Technician, you will be doing the following, Providing 1st and 2nd line IT support via telephone, RMM and ticketing systems Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues Supporting users with Cloud Entra Identities, Security and general Microsoft 365 administration Diagnosing issues across devices, networks and cloud services Logging, documenting and escalating tickets where required Keeping customers updated and delivering a friendly, professional service Supporting customer onboarding and occasional visits to customer sites Liaising with third-party suppliers when needed What we would love to see on your CV. You''ll ideally have at least 3-5 years'' experience in an IT support or service desk environment, together with: Previous experience within an MSP or MSSP environment is essential Excellent verbal communication skills and confidence speaking to customers A genuine interest in IT and ..... full job details .....