IT Service Desk Analyst/1st Line Support Analyst

IT Service Desk Analyst/1st Line Support Analyst*PLEASE NOTE THIS IS A SHIFT BASED ROLE, SHIFTS ARE AS FOLLOWS*Day 08:00 - 16:00 Evening 16:00 - 00:00 Night 00:00 - 08:00 Weekend Same 8-hour shifts as above, scheduled across Saturday and SundayIT Service Desk Analyst/1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis.IT Service Desk Analyst/1st Line Support AnalystSummary:The IT Service Desk operates 24/7/365, and this role is central to maintaining that coverage. You will work across day, evening, night and weekend shifts as part of a structured rota, and flexibility to cover all shift types is a requirement of the position. In return, you will be joining a supportive team environment in a respected firm where your contribution genuinely matters. IT Service Desk Analyst/1st Line Support AnalystKey Responsibilities:* Dealing day to day with Microsoft Azure, Microsoft Intune, Microsoft Teams, Citrix and BigHand queries* Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails* Dealing with customers in person at the Tech Hub* Work with co-workers to increase knowledge across the Global Service Desk teamIT Service Desk Analyst/1st Line Support AnalystAttributes/Skills:* Good troubleshooting and analytical skills* Experience working with Document Management Systems are highly ..... full job details .....