https://jobs.co.uk/job/it-service-desk-analyst-riverside-recruitment--58e7110f-6f75-46c8-85c8-50b0479d5021 RSS feed for It Service Desk Analyst at Riverside Recruitment. en-gb Thu, 13 Aug 2026 17:49:54 GMT https://jobs.co.uk/job/it-service-desk-analyst-riverside-recruitment--58e7110f-6f75-46c8-85c8-50b0479d5021 https://jobs.co.uk/job/it-service-desk-analyst-riverside-recruitment--58e7110f-6f75-46c8-85c8-50b0479d5021 Wed, 12 Aug 2026 23:00:00 GMT Location: Midsomer Norton | Salary: Negotiable | Type: Permanent | Job Title: IT Service Desk Analyst Location: Midsomer Norton Contract: Permanent Hours: Full time 8.30am-5.30pm Salary: Disclosed on Application Applications will only be considered if you are in a commutable distance to MIDSOMER NORTON.  I am seeking an IT Service Desk Analyst to provide excellent customer service for our internal clients. You will cooperate within a team environment to provide proactive and reactive support, fast response to inquiries, have strong problem-solving skills, and appropriate resolution through a ticketing solution. The ideal candidate will bring knowledge of service desk technologies working within an ITIL Framework by providing service desk support services and linked IT admin tasks for the company’s user base. Responsibilities: Keep service tickets and internal systems updated, escalating issues where required. Maintain support documentation, processes, and procedures. Follow change control processes and comply with SLAs and contractual requirements. Support users across multiple sites when needed. Perform daily system checks and maintain phone coverage during business hours. Build and deploy new computers and mobile devices. ... Permanent