IT Service Desk Analyst

IT Service Desk AnalystLiverpool/Remote (1 day per week on site)6 Months + (Possibility to go permanent) 150 per day (Inside IR35)An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users.Key ResponsibilitiesProviding IT support via phone, email and ticketing systemsLogging, troubleshooting and resolving incidents and service requestsSupporting users across Microsoft 365, Windows and mobile technologiesManaging user accounts and Active Directory administrationWorking closely with colleagues to escalate and resolve technical issuesUpdating tickets accurately and working to agreed SLAsSkills and ExperiencePrevious experience within an IT Service Desk or IT Support roleStrong knowledge of Microsoft 365, Active Directory and Windows environmentsExperience using an ITSM tool, ideally ServiceNowExcellent customer service and communication skillsAbility to prioritise workloads and work effectively in a fast-paced environmentThis is an excellent opportunity to join a well-established organisation and make an immediate impact within a collaborative IT support team. ..... full job details .....