IT Service Desk Analyst

IT Service Desk AnalystAnnual Salary: £26,000 - £30,000 (depending on experience)Location: Newton AbbotJob Type: Full-timeWe are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments.Day-to-day of the role:Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations.In-Person and Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user''s workstation.Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk.Microsoft 365 and Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint.Identity and Security Management: Administer Active Directory (AD) and Azure AD (Entra ID).Server and Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management.Mobile and Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and ..... full job details .....