IT Service Desk Analyst

IT Service Desk AnalystLocation: EpsomWorking Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekendsBenefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more!We''re looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You''ll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach are key in the role / team, as you''ll be helping colleagues of varying technical experience resolve issues efficiently and confidently.What We''re Looking For:Experience in both 1st and 2nd line supportEnjoy helping customers and solving technical issuesTeam player joining an existing team of fourConfidence in supporting 330+ permanent employees and over 200 outsourced staffWilling to work shifts (between 7am - 6pm) and 1 in 4/5 weekends Key Responsibilities:Log, prioritise, and resolve technical issuesDeliver excellent customer service across channelsEscalate and manage major incidentsSupport change, problem management, and projectsMaintain documentation and assist with internal tools like Power AppsWhat You''ll Bring:5+ years IT Service Desk experienceStrong Windows 11, Office 365, Active Directory, SCCM, and ITSM skillsClear communication, ..... full job details .....