IT Service Desk Analyst L2

Triumph Consultants are looking for a Service Desk Analyst to support Microsoft enterprise technologies and resolving more complex technical issues. Contract is for 6 months in Chichester. It Service Desk Analyst L2Pay Rate: £18.44 per hour PAYE Hours per week: 37, Monday - Friday, rotating shift between 08:00 - 18:00 Contract length: 6 months Location: Chichester, West Sussex, PO19 1RQ Hybrid Working after onboarding periodSuccessful candidates may have the opportunity to apply for permanent positions in the future. Key requirements: Approximately 2-5 years'' experience within IT Service Desk, Desktop Support, Technical Support or IT Operations environments. Strong troubleshooting experience across Microsoft 365, Windows, Active Directory and endpoint technologies. Experience supporting user life cycle activities, identity management and access administration. Experience investigating and resolving technical incidents independently. Experience using enterprise ITSM platforms and experience with Microsoft 365, Microsoft Entra ID, Microsoft Intune, Active Directory, Windows desktop support, Hardware and software troubleshooting, Remote support, Networking and connectivity troubleshooting Key responsibilities: Provide second-line support for incidents, service requests and technical issues escalated from first-line support teams. Diagnose and resolve issues relating to Microsoft 365, Active Directory, Microsoft Intune, device management, identity and access ..... full job details .....