https://jobs.co.uk/job/it-service-desk-analyst-imt-resourcing-solutions--3aa8cb25-834b-40bc-8f27-fe9be48963f5 RSS feed for IT Service Desk Analyst at IMT Resourcing Solutions. en-gb Wed, 26 Aug 2026 00:41:12 GMT https://jobs.co.uk/job/it-service-desk-analyst-imt-resourcing-solutions--3aa8cb25-834b-40bc-8f27-fe9be48963f5 https://jobs.co.uk/job/it-service-desk-analyst-imt-resourcing-solutions--3aa8cb25-834b-40bc-8f27-fe9be48963f5 Mon, 24 Aug 2026 23:00:00 GMT Location: Hereford | Salary: £160 - £180/day | Type: Contract | Service Desk Analyst – Contract Location: Hereford ( 1 day a week in office) Contract: 3 Months Rate: Up to £180 per day Job Type: Full-Time Contract Working Hours: Monday–Friday, between 8am and 5:30pm on a rota basis About the Role Our client is looking for an experienced Service Desk Analyst to join their IT team on an initial 3-month contract . You'll provide professional, customer-focused 1st line IT support to a broad user base, handling incidents and service requests across desktop devices, applications and user access. This is a great opportunity for someone with strong Service Desk experience who can quickly understand technical issues, communicate effectively with users and work within agreed processes and SLAs. What You'll Do Provide 1st line IT support via telephone and remote support tools Log, prioritise and manage incidents and service requests Diagnose and resolve desktop hardware and software issues Support users with system and network access Configure and support desktop applications Use remote administration tools to troubleshoot user issues Escalate unresolved incidents to 2nd line teams where appropriate Keep users updated... Contract