https://jobs.co.uk/job/it-service-desk-analyst-greenfield-i-t-recruitment--d850c5ec-cdb9-4b43-a960-e8f2fb8060c9 RSS feed for IT Service Desk Analyst at Greenfield I T Recruitment. en-gb Thu, 21 May 2026 20:02:36 GMT https://jobs.co.uk/job/it-service-desk-analyst-greenfield-i-t-recruitment--d850c5ec-cdb9-4b43-a960-e8f2fb8060c9 https://jobs.co.uk/job/it-service-desk-analyst-greenfield-i-t-recruitment--d850c5ec-cdb9-4b43-a960-e8f2fb8060c9 Thu, 21 May 2026 11:52:35 GMT Location: Caerphilly | Salary: 35000.00-35000.00 Annual | Type: Permanent | IT Service Desk AnalystFull Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk or IT support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment.The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You''ll be responsible for logging and managing incidents, supporting users across the business, and assisting with onboarding, device setup, and account administration.Key ResponsibilitiesProvide first-line IT support via phone, email, and ticketing systems.Troubleshoot hardware, software, and connectivity issues.Support Microsoft 365 applications including Outlook and Teams.Configure laptops, desktops, printers, and mobile devices.Assist with user onboarding/offboarding and access management.Support IT security processes including MFA, patching, and antivirus.RequirementsPrevious experience in an IT support/hel... Permanent