It Service Desk Analyst

IT Service Desk Analyst Sheffield Exclusive Role Full Time 8.30 AM - 4.30 PM £27,000 - £28,000 Travel Required Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home) Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. The Role You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email and ticketing systems Log, prioritise and manage support tickets in line with SLAs Troubleshoot hardware, software and basic network issues Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) Manage user accounts via Active Directory (password resets, permissions, access) Escalate more complex issues to second-line support where required Maintain accurate documentation of issues, resolutions and IT assets Support onboarding and offboarding processes including device setup and access Qualifications Degree or diploma in IT, Computer Science, or related field (preferred) Relevant ..... full job details .....