https://jobs.co.uk/job/it-service-desk-analyst-damco-solutions--7f97a87a-6e58-49b3-bf70-078a7a5d5234 RSS feed for IT Service Desk Analyst at Damco Solutions. en-gb Wed, 05 Aug 2026 16:04:56 GMT https://jobs.co.uk/job/it-service-desk-analyst-damco-solutions--7f97a87a-6e58-49b3-bf70-078a7a5d5234 https://jobs.co.uk/job/it-service-desk-analyst-damco-solutions--7f97a87a-6e58-49b3-bf70-078a7a5d5234 Wed, 05 Aug 2026 11:51:37 GMT Location: Chester | Salary: 10000-500000 Annual | Type: Contract | Job Title: IT Service Desk - Italian + Spanish + English Job Location: Chester, UK Job Type: Hybrid Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with ServiceNow Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, Spanish and Italian Excellent Customer service skills. Demonstrate ability to troubleshoot and research application issues. Ability to explain te... Contract