IT Service Desk Analyst

The IT Service Desk Analyst opportunity offers the chance to join a busy support function where your work directly impacts colleagues across the business, keeping systems running smoothly and ensuring users receive fast, effective technical support when they need it most.What''s in it for you£120 per day PAYE on a rolling contract basisPredominantly remote working with limited office attendanceJoin an established support team of 18 technical professionalsExposure to a broad Microsoft and cloud-based technology environmentOpportunity to develop experience within an ITIL-driven service desk functionVaried workload supporting users across a large professional services environmentYour responsibilities as IT Service Desk AnalystAct as the first point of contact for technical incidents, requests and queriesManage tickets through to resolution, ensuring service levels and KPIs are achievedInvestigate, troubleshoot and resolve issues using internal knowledge bases and support toolsEscalate complex issues with clear documentation and detailed troubleshooting recordsMaintain accurate ticket updates to manage user expectations throughout the resolution processSupport workflow coordination, triage activities and performance reportingWhat we''re looking for in an IT Service Desk AnalystPrevious first-line technical support experience within a remote or service desk environmentStrong knowledge of Microsoft 365 and related applicationsExperience using incident management platforms, ..... full job details .....