IT Service Desk Analyst

Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We''re dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact. Job Purpose:As a First Line Service Desk Analyst at Breedon Group, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively. Key Responsibilities Provide first-line technical support to Breedon Group employees via phone, email, and chat. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures. Proactively identify trends in technical issues and recommend improvements to ..... full job details .....