IT Service Desk Analyst

I am recruiting for an IT Service Desk Analyst to work full time onsite in Norwich.The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.You will be responsible for providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers.You will work as a part of the Service Desk function by working as an effective interface between the business and support teams You must have experience working in a customer service environment, providing excellent customer-focused service, managing customer expectations and dealing with difficult customers.Working knowledge of Microsoft Office 365 is essential.You must also have working knowledge of Microsoft Operating System Windows 10/11.If this role is of interest please apply ASAP. ..... full job details .....