IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London)Job Type: Full-Time, Permanent Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows 10/11, Microsoft 365, and Azure/Entra services.Responsibilities:Deliver technical support for hardware, software, and cloud servicesResolve incidents and service requests following ITIL best practicesSupport Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive)Manage devices using Microsoft IntuneMaintain clear documentation and contribute to process improvementsProvide training and top-tier customer support to end usersRequired Experience:2+ years in an IT support or service desk roleStrong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra)Experience with AD, device setup, and ticketing systems (e.g. ServiceNow)Excellent communication and problem-solving abilitiesTeam player with great time management and a customer-first mindset If this role sounds like exactly what you are looking for, apply now and provide an up-to-date CV for ..... full job details .....