https://jobs.co.uk/job/it-service-desk-analyst-1st-amp-2nd-line-it-support-mackenzie-jones-it--65868915-3bd1-491e-b779-b4b654450596 RSS feed for IT Service Desk Analyst - 1st & 2nd Line IT Support at Mackenzie Jones IT. en-gb Wed, 21 Oct 2026 18:05:21 GMT https://jobs.co.uk/job/it-service-desk-analyst-1st-amp-2nd-line-it-support-mackenzie-jones-it--65868915-3bd1-491e-b779-b4b654450596 https://jobs.co.uk/job/it-service-desk-analyst-1st-amp-2nd-line-it-support-mackenzie-jones-it--65868915-3bd1-491e-b779-b4b654450596 Tue, 20 Oct 2026 23:00:00 GMT Location: Ely | Salary: £30000 - £35000/annum c£30k - £35k + Excellent Benefits Pa | Type: Permanent | IT Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK.    Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line IT Support experience to join the Business Systems team of a leading international organisation.    The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration & End-User infrastructure , alongside managing IT Incidents & Service Requests through to resolution. Working closely with internal Infrastructure teams, third-party suppliers & international IT colleagues, you will provide responsive and effective IT Support, ensuring technical issues are resolved efficiently and within agreed Service Level Agreements (SLAs).     Technical Skills Required: 1st & some 2nd Line IT Support: Hands-on troubleshooting and resolution of hardware, software, business application, connectivity & end-user computing issues. Microsoft 365: Supporting & troubleshooting Microso... Permanent