IT Service Design and Introduction Lead (VP)

My Banking client is seeking to recruit an IT Service Design and Introduction Lead (VP) on an initial 6-month contract based in London. It is hybrid and will require 2/3x days onsite per week. The Service Design and Introduction Lead role is to ensure that all new or changed IT and business services are effectively designed, governed, and introduced into the live environment in a way that meets regulatory, operational, and business requirements. It acts as a bridge between project delivery and operational teams, ensuring services are production-ready, resilient, and aligned with internal and external standards. The role will also support the Service Management Lead in developing and embedding a formal Service Design and Introduction process across the organisation, helping to establish consistent practices, reduce risk, and ensure operational readiness.Service Design and TransitionLead the end-to-end service design and introduction lifecycle for all ECB programme deliverables.Define and implement service design packages (SDPs) for new or changed services, ensuring alignment with regulatory requirements and internal standards.Collaborate with architecture, engineering, and operations teams to ensure services are designed for resilience, scalability, and supportability.Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring, etc.) are in place before go-live.Programme SupportAct as the service readiness lead for the ECB regulatory deliverables, ensuring ..... full job details .....