https://jobs.co.uk/job/it-service-delivery-specialist-jm-selection--85afad61-e521-44ce-a64a-78c14b322fd9 RSS feed for IT Service Delivery Specialist at JM Selection. en-gb Thu, 24 Sep 2026 21:09:40 GMT https://jobs.co.uk/job/it-service-delivery-specialist-jm-selection--85afad61-e521-44ce-a64a-78c14b322fd9 https://jobs.co.uk/job/it-service-delivery-specialist-jm-selection--85afad61-e521-44ce-a64a-78c14b322fd9 Thu, 24 Sep 2026 11:52:12 GMT Location: City | Salary: 34000.00-34000.00 Annual | Type: Permanent | Cardiff, UK Permanent Full-time 34,000- 37,000 per year Our client is looking for an experienced Service Delivery Professional to join its Managed Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and Europe. The Role The successful candidate will be responsible for creating, negotiating, implementing, monitoring and improving Service Level Agreements (SLAs), as well as helping to ensure customer requirements are reflected within service and supplier contracts. You will work closely with customers, suppliers and internal technical teams to ensure services are delivered effectively and continuously improved. Key responsibilities include: Developing and maintaining Service Level Agreements (SLAs) Understanding customer requirements and translating these into effective service processes Coordinating technical teams and suppliers to ensure agreed service levels are achieved Monitoring service performance and analysing SLA/contract performance Leading regular customer service reviews an... Permanent