https://jobs.co.uk/job/it-service-delivery-manager-vertex-it-solutions-ltd--8847b4fb-7dee-4276-a747-b34c28af7157 RSS feed for IT Service Delivery Manager at Vertex I.T. Solutions Ltd. en-gb Thu, 23 Jul 2026 16:30:30 GMT https://jobs.co.uk/job/it-service-delivery-manager-vertex-it-solutions-ltd--8847b4fb-7dee-4276-a747-b34c28af7157 https://jobs.co.uk/job/it-service-delivery-manager-vertex-it-solutions-ltd--8847b4fb-7dee-4276-a747-b34c28af7157 Thu, 23 Jul 2026 11:52:47 GMT Location: Swansea | Salary: 45000.00-45000.00 Annual | Type: Permanent | We are currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels of service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations are met while delivering an exceptional customer experience. You will work closely with internal technical teams and customer stakeholders to manage service performance, lead service reviews and identify opportunities for continual improvement. Key Responsibilities Act as the main point of contact for all service-related matters. Manage customer relationships throughout the service life cycle. Lead regular Service Review Meetings with customer stakeholders. Produce Service Management reports and performance updates. Monitor and report on SLA and KP... Permanent