IT Service Delivery Manager - UK Health Security Agency - SEO

Location Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. About the job Job summary An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved. We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities. These are key roles in ensuring services support UKHSA''s mission to protect public health. Job description Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads. Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication. Contribute to major incident management and service recovery. Identify, monitor and escalate operational risks to ensure services remain stable and secure. Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively. Support continuous service improvement initiatives across live services. Maintain an understanding of service architectures, dependencies and associated risks. Manage day-to-day management of live services, including incident, problem and risk management. Support the ..... full job details .....