IT Service Delivery Manager

IT Service Manager - Cheltenham, UKUp to £70,000 Depending on ExperienceOffice in CheltenhamActive eDV requiredABOUT THE CLIENTOur client is a well-established technology organisation delivering solutions into highly secure and mission-critical environments across the UK. They are known for investing in their people, fostering collaboration, and driving innovation in complex technical domains. Due to continued growth, they are looking to appoint an experienced IT Service Manager to support evolving service delivery requirements.THE BENEFITSFlexible working options, including hybrid arrangementsPrivate healthcare and cash health planHoliday buy and sell schemePerformance-related bonusOngoing training, development, and mentorshipClear career progression opportunitiesTHE IT SERVICE MANAGER ROLE:As IT Service Manager, you will oversee the full service lifecycle, ensuring services are designed, transitioned, and operated effectively. You will work closely with technical teams and stakeholders to maintain service quality, resolve issues, and drive continuous improvement. This role requires strong stakeholder engagement and the ability to operate within complex, secure environments.IT SERVICE MANAGER ESSENTIAL SKILLS:Proven experience in IT Service Management rolesStrong understanding of ITIL principles and service lifecycleAbility to manage stakeholders and build trusted relationshipsExperience working in complex technical environmentsStrong problem solving and service improvement ..... full job details .....