IT Service Delivery Manager

IT Service Delivery ManagerAnnual Salary: £70,000 - £80,000Location: Watford - hybridWe are seeking a Service Manager responsible for the end-to-end delivery, performance, and continuous improvement of IT services supporting our clients business functions. This role involves managing the full lifecycle of several business-facing services in a multi-vendor, outsourced environment using SIAM and ITIL methods. The ideal candidate will have a strong focus on customer experience, service quality, and operational efficiency.Day-to-day of the role:Lead the service desk, field support, and asset management functions, including budget accountability and people development.Ensure IT services deliver business value, meet agreed performance targets, and operate within budget.Maintain the IT Service Catalogue and ensure services are aligned with front office needs.Develop trusted relationships with business stakeholders to understand operational priorities and shape a service delivery model that maximises IT value.Collaborate with other Service and Digital Managers to align processes, share best practice, and contribute to continuous improvement across the IT organisation.Manage the delivery and maintenance of front office IT services including service desk, hardware lifecycle management, software asset management, and telephony systems.Required Skills and Qualifications:Demonstrable experience in service ownership and delivery of end-user workplace services such as service desk, ..... full job details .....