IT Service Delivery Manager

Title: Head of ITType: Permanent Hybrid Working 3 Days On-Site/ 2 Days RemoteSalary: £55,000/Yr. £65,000/Yr. + BenefitsLocation: Southwest England areaWe are partnering with a market-leading, multi-site manufacturing group seeking an experienced Head of IT to take ownership of IT operations, service delivery, and team leadership across a growing business.Reporting directly to the IT Director, this is a true number two leadership role focused on driving IT performance, modernisation, governance, and stakeholder engagement. You''ll lead a small internal IT team, own the relationship with the external MSP, and play a key role in shaping the future direction of IT across the organisation. The role covers multiple sites and the candidate needs to be comfortable with that travel requirement.Key Responsibilities: Own and manage the relationship with the external Managed Service Provider (MSP), ensuring SLA/KPI performance and continuous service improvement.Lead, mentor, and help reshape the internal IT team, supporting future growth and capability development.Act as the visible face of IT across the business, building strong relationships with stakeholders across multiple sites.Drive service delivery, governance, risk management, and operational excellence.Provide technical leadership and credibility, supporting key decisions and acting as an escalation point where required.Support IT modernisation initiatives, helping move the business away from legacy technologies and ..... full job details .....