https://jobs.co.uk/job/it-service-delivery-manager-opus-recruitment-solutions-ltd--b97475e5-fcb6-4028-a6d6-024ce4b97491 RSS feed for IT Service Delivery Manager at Opus Recruitment Solutions Ltd. en-gb Thu, 23 Jul 2026 15:21:18 GMT https://jobs.co.uk/job/it-service-delivery-manager-opus-recruitment-solutions-ltd--b97475e5-fcb6-4028-a6d6-024ce4b97491 https://jobs.co.uk/job/it-service-delivery-manager-opus-recruitment-solutions-ltd--b97475e5-fcb6-4028-a6d6-024ce4b97491 Thu, 23 Jul 2026 11:52:47 GMT Location: City | Salary: 37000.00-37000.00 Annual | Type: Permanent | Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production.andnbsp;Key Responsibilities Service Operations andamp; Incident ManagementOwn and drive incident and problem management activities across the Service Group.Monitor service performance, application availability, and operational stability in production environments.Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets.Actively ... Permanent