https://jobs.co.uk/job/it-service-delivery-manager-opus-recruitment-solutions--963401bd-ac2d-4bfe-bdfc-8eabd81c6897 RSS feed for IT Service Delivery Manager at Opus Recruitment Solutions. en-gb Wed, 22 Jul 2026 20:24:28 GMT https://jobs.co.uk/job/it-service-delivery-manager-opus-recruitment-solutions--963401bd-ac2d-4bfe-bdfc-8eabd81c6897 https://jobs.co.uk/job/it-service-delivery-manager-opus-recruitment-solutions--963401bd-ac2d-4bfe-bdfc-8eabd81c6897 Tue, 21 Jul 2026 23:00:00 GMT Location: Newcastle upon Tyne | Salary: £37000 - £55000/annum | Type: Contract | Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production. Key Responsibilities Service Operations & Incident Management Own and drive incident and problem management activities across the Service Group. Monitor service performance, application availability, and operational stability in production environments. Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets. Acti... Contract