https://jobs.co.uk/job/it-service-delivery-manager-msp-carrington-west--fa78b1e1-f571-4e5a-929a-342689dc7965 RSS feed for IT Service Delivery Manager - MSP at Carrington West. en-gb Fri, 12 Jun 2026 02:53:43 GMT https://jobs.co.uk/job/it-service-delivery-manager-msp-carrington-west--fa78b1e1-f571-4e5a-929a-342689dc7965 https://jobs.co.uk/job/it-service-delivery-manager-msp-carrington-west--fa78b1e1-f571-4e5a-929a-342689dc7965 Thu, 21 May 2026 23:00:00 GMT Location: Greater London | Salary: £40000 - £50000/annum | Type: Permanent | Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start Date: ASAP Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function. Where you will add value: - Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved - Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis - Acting as an escalation point for complex infr... Permanent