IT Service Delivery Manager

IT Service Delivery Manager / Account Manager Location: Derby (regular on-site presence required) Sector: Information Technology and Services (MSP) Clearance: Security Clearance highly desirable Our client is a trusted provider of Information Technology and Services, delivering a full range of solutions to enterprise customers. Their expertise spans IT solutions, project management, project integration, security, network installation, and IT support. By combining technical excellence with a customer-first approach, they help organisations transform operations, improve resilience, and achieve greater value from their technology investments. The Role We are seeking a highly experienced IT Service Delivery Manager (SDM) / Account Manager to oversee a key enterprise account based in Derby. This is a senior, client-facing role requiring strong account management skills, delivery oversight, and the ability to work closely with senior stakeholders. The successful candidate will manage relationships with multiple Senior Project Managers within the client organisation, ensuring smooth delivery across multiple workstreams. They will take ownership of escalations, provide accurate forecasting, and ensure the highest levels of service delivery. Key Responsibilities Act as the senior point of contact for the enterprise account, managing relationships and building trust. Oversee delivery across multiple IT and infrastructure projects, ensuring all commitments are met. Handle escalations ..... full job details .....