https://jobs.co.uk/job/it-service-delivery-manager-ecs-resource-group-ltd--5b104d98-1048-4431-a2df-ec056830daf0 RSS feed for IT Service Delivery Manager at ECS Resource Group Ltd. en-gb Sun, 26 Apr 2026 05:55:03 GMT https://jobs.co.uk/job/it-service-delivery-manager-ecs-resource-group-ltd--5b104d98-1048-4431-a2df-ec056830daf0 https://jobs.co.uk/job/it-service-delivery-manager-ecs-resource-group-ltd--5b104d98-1048-4431-a2df-ec056830daf0 Tue, 31 Mar 2026 23:00:00 GMT Location: Alcester | Salary: £55000/annum | Type: Permanent | IT Service Delivery Manager Location: Alcester, Warwickshire (2x days per week) Salary: -55k Role Profile The IT Service Delivery Manager is responsible for ensuring highquality delivery of IT services across the organisation in line with SLAs. This role oversees service performance, oversees ticket management, drives continuous improvement, and ensures that IT services align with business needs. The ideal candidate will works closely with technical teams, vendors, and business stakeholders to maintain service stability and enhance user satisfaction, driving a customercentric culture within the TechTeam. The SDM should have a broad understanding of cloud, infrastructure and applications in order to understand the service delivery landscape, ensuring effective communication with strategic partners, technical teams and key stakeholders. Responsibilities Own the end-to-end delivery of IT services to internal teams across Helping Hands. Manage and support cross-functional technical teams to resolve service issues efficiently. Ensure incident, problem, and change management processes are adhered to according to ITIL Principles. Support in the management of supplier relationshi... Permanent