https://jobs.co.uk/job/it-service-delivery-manager-bensons-for-beds--b4e19765-3e11-48ff-8771-e3cb8478d4e6 RSS feed for IT Service Delivery Manager at Bensons for Beds. en-gb Tue, 25 Aug 2026 20:08:31 GMT https://jobs.co.uk/job/it-service-delivery-manager-bensons-for-beds--b4e19765-3e11-48ff-8771-e3cb8478d4e6 https://jobs.co.uk/job/it-service-delivery-manager-bensons-for-beds--b4e19765-3e11-48ff-8771-e3cb8478d4e6 Tue, 25 Aug 2026 11:56:13 GMT Location: Accrington | Salary: 10000-500000 Annual | Type: Permanent | We are seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders throughout the process Own service reporting, including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver... Permanent