IT Service Delivery Manager

IT Service Delivery ManagerRole Type: Full time; Monday Friday (Hybrid/Office Based)Salary Range: £30k £40k per annum (depending on experience)Office Location: Eastleigh, Hampshire.We are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.Role OverviewWe are seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities:Lead and manage the IT service delivery team to meet SLAs and KPIs.Oversee incident, problem, and change management processes.Act as the primary point of contact for client escalations and service reviews.Collaborate with technical teams to ensure seamless service transitions and implementations.Monitor performance metrics and drive service improvement initiatives.Maintain documentation and compliance with ITIL best practices.Manage vendor relationships and third-party service providers.Support business continuity and disaster recovery planning.Required Skills and Experience:Proven experience in IT service delivery or operations management.Strong understanding of technical support on a 1st or 2nd line knowledge base.Excellent communication and stakeholder management ..... full job details .....