https://jobs.co.uk/job/it-service-delivery-manager-akkodis--7831ced1-5f2c-4218-9232-898f797757b9 RSS feed for IT Service Delivery Manager at Akkodis. en-gb Mon, 27 Apr 2026 06:28:31 GMT https://jobs.co.uk/job/it-service-delivery-manager-akkodis--7831ced1-5f2c-4218-9232-898f797757b9 https://jobs.co.uk/job/it-service-delivery-manager-akkodis--7831ced1-5f2c-4218-9232-898f797757b9 Thu, 23 Apr 2026 23:00:00 GMT Location: Birmingham | Salary: £60000 - £65000/annum car allow, bonus and benefits | Type: Permanent | IT Service Delivery Manger -55,000 - -65,000 + -7,500 car allowance, up to 20% bons and extensive benefits Full Time / Permanent Hybrid / Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. * Tender and commercial Management including IT procurement and negotiations. * To support the drive of Digital Transformation and AI adopti... Permanent