IT Service Delivery Analyst

IT Service Delivery Analyst Liverpool Up to 30,000 + BenefitsZachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology Service Delivery Analyst. This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing, and technology projects across the company.In this hands-on position, you''ll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You''ll help drive improvements, enhance IT service delivery, and act as an ambassador for innovation and technology change.Benefits You''ll Enjoy: Salary up to 30,000 + 5% performance bonus 25 days holiday + 8 bank holidays Free parking onsite and free refreshments Enhanced maternity and paternity leave Birthday off (paid)Role Responsibilities: Provide first-class IT support, resolving incidents and requests efficiently. Deliver proactive technology service delivery across hardware, software, and networks. Support and train colleagues in using Microsoft 365, SharePoint, and key business applications. Manage end-user computing (EUC), including new starter/leaver processes and device builds. Support IT infrastructure, servers, and networking (switches, routers, firewalls). Implement updates, rollouts, and maintenance activities across applications and systems. Collaborate with external service providers to maintain uptime and service quality. Assist in delivering ..... full job details .....