IT Service Delivery Analyst

Michael Page are partnered with a leading Not-For-Profit to support on the recruitment of a proactive, detail-oriented IT Service Delivery Analyst to support the delivery of high-quality IT services, ensuring alignment with SLAs and customer expectations. The role involves incident management, service ownership, and collaboration with technical teams, requiring strong analytical and people management skills.Client DetailsMichael Page are proud to be partnered with a thriving Not-For-Profit who specialise in delivering outstanding services for NHS patients.Following continued investment, and exciting growth, they are now expanding their Birmingham team, and hiring for 2 x IT Service Delivery Analyst roles to join their talented technology function.DescriptionThe IT Service Delivery Analyst role will be extremely varied, and include the following responsibilities: Service Excellence and Performance Monitoring - You''ll take ownership of IT service performance by tracking SLAs and KPIs, turning data into actionable insight. You''ll produce clear, meaningful reports that highlight trends, pinpoint service gaps, and support the Head of IT in driving improvements.Stakeholder and Team Collaboration - You''ll be the go-to person for bridging the gap between IT and the wider business. Whether you''re coordinating with service desks, internal teams, or external vendors, you''ll ensure smooth, timely, and effective service delivery. You''ll also keep stakeholders in the loop with clear ..... full job details .....