IT Service Assurance Lead

IT Service Assurance Lead (2 year FTC) Portsmouth Personal Contract (dependent on skills and qualifications)Full-time Hybrid (2 days per week on site in Portsmouth)Joint-contribution pension from 6% (12% total) - Enhanced maternity and family leave - Life assurance - HolidayPlus - Virtual GP and Employee Assistance Programme plus retail and leisure discounts and many more. REQ5585This role is responsible for ensuring IT Services are owned for specific business areas aligned to key business functions and departments (including regional offices and depots), ensuring the effective delivery of end-to-end services. They are responsible for protecting the integrity of all relevant IT Services, ensuring support and escalations are handled effectively, to meet the changing requirements of the business and the external environment. They act as a point of escalation for service outages and disruption, in the role of IT service representative within SGN locations or specific business areas. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here''s how you will contribute Build and maintain business relationships, regularly maintaining contact with key operational staff and supporting any escalations or issues. Support of all significant IT changes affecting areas of responsibility, checking the impacts of each change and that full end to end testing is carried out before entering ..... full job details .....