IT Service Analyst

About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.The Business Developed Applications (BDApp) team is part of the Chief Digital Product Office (CDIO). We use modern technology and processes to provide software products, predominantly for the Customer Service Group (CSG), with opportunities to support services across HMRC and internationally.We develop new software and maintain around 140 existing and legacy products across HMRC. We also review our software to make sure it meets legislation, HMRC regulations and governance standards, while helping to reduce technical debt and complexity in the CSG BDApp environment.The IT Service Analyst will support the governance of our BDApp portfolio and help ensure our products meet HMRC governance requirements, GOV.UK responsibilities and internal incident management service level commitments.You will need a good understanding of Microsoft 365 and its capabilities, together with a willingness to learn and help improve the team''s approach to governance.Job descriptionAs an IT Service Analyst, you will be part of a small multi-location team responsible for supporting the Business Developed Applications Service in CDIO. The team manages ..... full job details .....