IT Senior Service Desk Analyst

Role Overview: BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Analyst operating from Liverpool, Temple Street office providing support across all BDO UK sites. Following our Hybrid working policy, you will provide support for a variety of software and hardware systems used across the firm. Multiple aspects of customer support are required for this role: - Telephony, remote and desk side support.The Senior Service Desk Analyst is responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early adoption and testing, deliver training, and ensure alignment with team shifts and functional escalations.Key Responsibilities:Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements.Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required.Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration.Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues.Onboarding / Buddying: Facilitate onboarding of new team members and ..... full job details .....