IT Request Administrator

It Request Administrator needed! Salary: 15.38ph Location: Bristol, BS1 Hours: Monday - Friday 9am - 5pm Till December 2026Role can be worked fully remote. Purpose of the jobThe IT Request Administrator is responsible for handling and resolving. IT service Requests received by the TwS IT and MIS helpdesks Follow strict written process and procedures. Provide first line IT and MIS support. Ensure calls are logged and updated in the ticketing system. Key job outcomes/accountabilities Under the supervision of the Senior Schools Helpdesk Officer and by followingdocumented process and procedures the team member is responsible for thesuccessful provision of IT service requests raised via the IT service Desk portal Triage incoming IT requests and prioritize them based on urgency and severityincluding escalation where necessary. Setting up of New Accounts, updating user records,providing access rights to mailboxes and folders, access to various applications,amending distribution lists and deployment of applications. Ensure the resolution of service requests against SLAs. Maintain the helpdesk mailbox. Log all IT requests and their resolution/escalation in the ticketing systemTo work very closely with other TwS ICT team members, supportingand assisting colleagues as appropriate. Undertake Ad Hoc duties when necessary. Communicate effectively with both technical and non-technical staff. Requirement - ESSENTIALPrevious experience in Request Administration, working in an IT ..... full job details .....