IT Project Engineer

OverviewWe are looking for a well-rounded IT Engineer who can take ownership of both day-to-day support and full project delivery. This role combines service desk responsibilities with end-to-end project management, including customer onboarding, migrations, and solution design.You will play a key role within the IT team, contributing across all areas of service delivery while also helping shape the direction of our IT services offering.Key ResponsibilitiesWork as part of the IT team to manage and resolve support tickets across customer environments Provide remote support to customers from the office and attend site visits where required Configure and deploy laptops, desktops, and Mac devices (Azure/Entra joined) Support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams Deploy and support security solutions including endpoint security, email security, backup, RMM, security awareness training, and password management tools Work with and support solutions within the Acronis stack Project and Onboarding Responsibilities:Lead IT onboarding projects from discovery through to delivery Conduct discovery calls and audits of customer infrastructure Design and implement IT solutions based on customer requirements Deliver migrations (e.g. server to cloud, NAS to SharePoint, tenant migrations) Manage project timelines, documentation, and customer communication Attend customer sites to support installations and project delivery Internal and Strategic ..... full job details .....