Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth£ Join our clients team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with ther remaning 4 at home.

About the Role

Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities.

Key Responsibilities

- Provide expert technical support during the software implementation process.
- Log, investigate, and resolve client issues promptly and effectively.
- Become a subject matter expert on our products.
- Prepare accurate and comprehensive project and technical documentation.
- Implement and maintain a robust project methodology and process across the organisation.
- Deliver training sessions to clients’ technical teams and end users.
- Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

- At least 3 years’ experience in a similar role
- Experience with server and desktop operating systems and hardware, as well as SQL Server capability
- Flexible approach to working hours
- Experience in the contact centre environment, either technically or operationally
- An IT qualification
- SQL skills
- Cloud implementation experience