IT Production and Operations Manager

Your New CompanyAn exciting opportunity has arisen to join a well-established and highly respected financial services organisation that is committed to delivering exceptional customer service through reliable, secure and innovative technology operations. The organisation fosters a collaborative and inclusive working environment where employee wellbeing, professional development and continuous improvement are at the heart of its culture.This role is hybrid, 8 days per month, based in central Cardiff.Your New RoleAs IT Production Operations Manager, you will take ownership of the production environment, ensuring critical systems, platforms and workloads operate reliably, securely and efficiently.Reporting to the IT Service Operations Manager, you will play a key leadership role within the Service Operations function, overseeing production operations, enterprise scheduling, production control and operational automation. You will be responsible for ensuring operational readiness across supported services while providing leadership during incidents and major incidents to support effective service recovery.You will drive continual service improvement by identifying root causes of recurring issues, implementing robust operational controls and enhancing production resilience. Working closely with technology teams and third-party suppliers, you will manage production risks, dependencies and service restoration activities whilst ensuring governance standards are maintained.The role ..... full job details .....