https://jobs.co.uk/job/it-problem-manager-pro-connexions--b84999db-a1ca-4fa6-8376-abe58c397cd6 RSS feed for IT Problem Manager at Pro-Connexions. en-gb Mon, 27 Apr 2026 18:54:36 GMT https://jobs.co.uk/job/it-problem-manager-pro-connexions--b84999db-a1ca-4fa6-8376-abe58c397cd6 https://jobs.co.uk/job/it-problem-manager-pro-connexions--b84999db-a1ca-4fa6-8376-abe58c397cd6 Mon, 27 Apr 2026 11:55:29 GMT Location: Yorkshire | Salary: 38000.00-38000.00 Annual | Type: Permanent | Problem Manager / Problem Analysis / Problem Coordinator Wakefield area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts... Permanent