https://jobs.co.uk/job/it-problem-lead-compass-group-uk-ireland-ltd--0d5659b5-4f03-4288-9397-a28d20c01cca RSS feed for IT Problem Lead at Compass Group UK & Ireland Ltd. en-gb Mon, 21 Sep 2026 04:05:22 GMT https://jobs.co.uk/job/it-problem-lead-compass-group-uk-ireland-ltd--0d5659b5-4f03-4288-9397-a28d20c01cca https://jobs.co.uk/job/it-problem-lead-compass-group-uk-ireland-ltd--0d5659b5-4f03-4288-9397-a28d20c01cca Sat, 19 Sep 2026 11:52:59 GMT Location: Birmingham | Salary: 10000-500000 Annual | Type: Permanent | IT Problem Lead Compass Group UK and Ireland Digital and Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK and Ireland Digital and Technology. This is a key leadership role within Service Operations, focused on preventing recurring incidents, reducing business impact and improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure and Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability and delivers measurable improvements. What you''ll be doing Owning the problem management process, governance framework, backlog, prioritisation and reporting rhythm. Leading structured problem investigations, root cause analysis and corrective action planning for recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evid... Permanent