IT Problem Lead

IT Problem Lead Compass Group UK and Ireland Digital and Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK and Ireland Digital and Technology. This is a key leadership role within Service Operations, focused on preventing recurring incidents, reducing business impact and improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure and Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability and delivers measurable improvements. What you''ll be doing Owning the problem management process, governance framework, backlog, prioritisation and reporting rhythm. Leading structured problem investigations, root cause analysis and corrective action planning for recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evidence. Using incident, monitoring, CMDB and service performance data to identify trends, risks and prevention opportunities. Chairing problem review forums and driving accountability for corrective action completion across resolver teams. Maintaining accurate known error records, workarounds and ..... full job details .....