IT Operations Support Analyst - Northwich, UK

Role: IT Operations Support Analyst
Type: Contract (6 Months)
Location: Northwich, UK
Work Model: Fully Onsite (5 days in office)
Payrate: 18 GBP/hr on PAYE

What You''ll Do:

• Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
• Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
• Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.

What We''re Looking For:

• Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
• Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required.
• Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.