IT Operations Manager

A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to 70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to 50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you''ll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication ..... full job details .....